Return & Refund Policy

1. Return Eligibility

You may be eligible for a return, replacement, or refund if:

• You received an incorrect product.
• The product arrived damaged during transit.
• The product was defective upon delivery.
• The product expired at the time of delivery.
• Your order was incomplete or an item was missing.

Any such issue must be reported to our customer support team within 48 hours of delivery.

2. Products Not Eligible for Return

For hygiene, health, and safety reasons, we cannot accept returns for:

• Opened or used products.
• Products with broken or tampered safety seals.
• Products that have been partially or fully consumed.
• Products damaged due to improper storage or handling after delivery.
• Return requests submitted after the eligible reporting period.
• Products purchased during clearance, promotional, or special sale campaigns unless they are damaged, defective, or incorrectly delivered.

3. Unboxing Video Requirement

To help us investigate claims efficiently, customers are strongly encouraged to record a clear and uninterrupted unboxing video while opening the package.

For claims related to damaged, incorrect, missing, or tampered products, an unboxing video and clear photographs may be requested as supporting evidence. Failure to provide sufficient evidence may affect our ability to approve the request.

4. Product Quality Issue Evidence Requirement

In case you feel that there is a problem with the quality of the item that you have purchased, then you will need to record a video showing the same before you can ask for a replacement or a refund.

The video should clearly show:

• The product being opened and used, where applicable.
• The specific quality issue or concern being reported.
• The product packaging, batch number, and expiry date (where applicable).

This will assist our quality assurance department in evaluating the problem. Boomslang Nutrition reserves the right to demand any further information or evidence if necessary. Claims lacking adequate proof of the stated problem may not be entitled to replacements or refunds.

5. How to Request a Return

To request a return, replacement, or refund, please contact our customer support team with:

• Order Number
• Registered Email Address or Mobile Number
• Description of the issue
• Clear photographs of the product and packaging
• Unboxing video (if available)

Our support team will review your request and respond with the next steps.

6. Return Approval

Each request is reviewed individually after verification.

If approved, Boomslang Nutrition will provide instructions for returning the product or arrange a replacement, depending on the nature of the issue.

Products should not be returned without prior approval from our customer support team.

7. Replacement Policy

Where applicable, we may offer a replacement instead of a refund.

Replacements are subject to:

• Verification of the reported issue.
• Availability of stock.
• Compliance with this Return & Refund Policy.

If the original product is unavailable, we may offer an alternative product of similar value or process a refund.

8. Refund Policy

Once your request has been approved and, where applicable, the returned product has been received and inspected, the refund will be initiated through the original payment method used during purchase.

Approved refunds are generally processed within 5–7 business days. The time required for the amount to reflect in your account may vary depending on your bank or payment service provider.

9. Order Cancellation

Orders may be cancelled only before they have been dispatched.

Once an order has been shipped, cancellation is no longer possible.

If you refuse to accept a shipped order, Boomslang Nutrition reserves the right to deduct applicable shipping or handling charges from the refund, where permitted by applicable law.

10. Order Marked Delivered but Not Received

If your order tracking status shows "Delivered" but you have not received your package, please notify our customer support team within 72 hours of the delivery update.

We will coordinate with the courier partner to investigate the matter and provide an appropriate resolution.

11. Situations Where Refunds May Not Be Approved

Refunds or returns may not be approved in the following situations:

• Change of mind after delivery.
• Incorrect product ordered by the customer.
• Personal taste or flavour preferences.
• Dissatisfaction based on individual fitness or nutritional results.
• Allergic reactions to ingredients clearly listed on the product label or website.
• Failure to follow the recommended usage instructions.
• Claims submitted without sufficient supporting evidence.

Customers are advised to carefully review product descriptions, ingredients, nutritional information, and usage instructions before placing an order.

12. Partial Payment Policy

Where Boomslang Nutrition accepts partial payments for selected products, services, or promotional offers, such partial payments shall be considered non-refundable, unless otherwise required by applicable law or specifically stated at the time of purchase.

13. Contact Us

For any questions regarding returns, replacements, cancellations, or refunds, please contact us:

Please include your Order Number and relevant details so our support team can assist you as quickly as possible.